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Vat Policy

The rules and regulations on VAT free incontinence products are complicated for both the customer and the supplier.

We have simplified the process into five categories:

1. What is a VAT Policy

2. Why do our incontinence products have no VAT added

3. Which incontinence products do not include VAT

4. Who is eligible to purchase VAT free products

5. How you tell us that you are eligible

Information is researched and resourced from www.gov.uk

1. What is a VAT Policy

Our VAT Policy will explain how we implement the rules and conditions of VAT from HRMC, directly related to purchasing Incontinence Products.

VAT is a tax on consumer expenditure. It is collected on business transactions, imports and acquisitions and can be found on a range of everyday products. The standard rate of VAT is 20%.

The Incontinence products for sale on our site have no VAT added to them. The VAT has already been deducted before you purchase them.

This rate of VAT is classified by the UK Government as the Zero Rate of VAT.

Zero-Rated VAT is still a rate of VAT but calculated at 0%. The other rates of VAT are Standard Rate 20% and Reduced Rate 5%. More info on VAT Rates can be found HERE.

2. Why do our incontinence products have no VAT added

Incontinence products are eligible for Zero-Rated VAT because they are classed as part of the VAT Notice 701/7: VAT reliefs for disabled and older people.

The information contained in the link is vital to how the Government determines why and who should get the zero rate of VAT. Please read the information in this leaflet for a more in-depth explanation of the VAT Notice.

3. Which incontinence products do not include VAT

The Products available for sale on incontinence Supermarket that has no VAT added include:

Incontinence Products: Incontinence Pads, Incontinence Pants, Belted Undergarments & Shields, Bariatric Incontinence Products, Disposable Incontinence Products, Washable Incontinence Products, Bed Pads and Chair Pads.

Toilet Aids: Urinals, Bed Pans, Commodes, Raised Toilet Seat, Toilet Aid Frame, Mobility Handrails.

4. Who is eligible to purchase VAT free products

If you are ‘chronically sick or disabled’ you are entitled to pay no VAT on Zero-Rated products. You DO NOT have to be means-tested, registered disabled or receive disability benefits to qualify for the Zero-Rated products.

What does ‘chronically sick or disabled’ mean?

A person is ‘chronically sick or disabled’ if he/she is a person with a:

Physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities.

A condition which the medical profession treats as a chronic sickness.

Can someone else buy you incontinence products and still pay no VAT?

YES. A carer, a partner or anybody for that matter can purchase incontinence products that have Zero-Rated VAT applied if they are acting on behalf of the ‘chronically sick or disabled’ and the products are for the ‘chronically sick or disabled’ personal use.

Who is not included?

The VAT notice states that VAT relief does not include an elderly person who’s not disabled or chronically sick or any individual who's only temporarily disabled or incapacitated, such as with a broken limb.

5. How you tell us that you are eligible

We have provided a separate box on the checkout page where you can input your name if you qualify or the person who is eligible for the reliefs name and a tick box to confirm that they fulfil all criteria for eligibility to pay no VAT on eligible products. You do not have to provide any details about your or someone else’s condition. We have provided a PDF that sets out the criteria for eligibility in detail

You will also need to tick the box if you are purchasing more than the quantities below in one single purchase:

200 individual disposable pads

50 individual washable pads

5 individual collecting devices

10 pairs of waterproof or leak-proof underwear

The information is only used to present to HMRC and the VAT office for our records. We will NOT use the information for marketing or promotional purposes.

Further Information: We do charge VAT on products that are not included in VAT Notice 701/7: VAT reliefs for disabled and older people. We also charge VAT on deliveries (if applicable) as these are not covered by the VAT Notice.