01226 719 092
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Our returns policy is there to help you get the right product and excellent service from Incontinence Supermarket.

We are all about communication at Incontinence Supermarket. If you have a query about the goods or the service you have received, then please get in touch with us.

Ways to contact us

Live Chat

Simply click on the Live Chat box in the bottom right-hand corner of your screen and an advisor will be ready to answer your query.

Contact Us Form

The form will allow you to send one of our advisors a message about you query.


If you would prefer the option of speaking to someone, simply phone us on 01226 719092.

If you do have to return a product for whatever reason then, simply follow the instructions below, depending on which type of return you require.

Damaged and Faulty Goods

If your goods are damaged or faulty, then you have 30 days to return the product to us and obtain a full refund for the returned goods.

The goods must have the original packaging and be complete when returned to us. If the goods have multiple items such as incontinence pads or pants, the full number of items in the package must be returned and not just the faulty item.

14 Day Money Back Guarantee

If you are not happy with the products you have received, you have the right to return the product back to us for a full refund on the goods returned.

You have 14 days from when you received the goods to let us know that you want to return them (You can let us know by telephone 01226 719 092 or by email info@incontinencesupermarket.co.uk). You then have a further 14 days to return the goods back to us to get a full refund.

If you are returning goods under our 14 Day Money Back Guarantee, you must pay the postage for the returned goods.

When returning goods, we recommend that you: use a responsible courier company, the postage is correct for the weight of the goods, and you have some form of tracking service for the package.

We accept no liability for lost or damaged goods when you are returning them. If the goods do not have the correct postage, then we cannot accept any incurred postage charges.

Goods returned to us must not have been opened or used and because of the nature of some of our products we cannot accept opened packets or used goods. Please note: for hygiene reasons, we cannot accept any returns/refunds on items classed as washable / re-usable.

All returns must provide a returns form filled-in by the customer attached in the returned parcel. Failing this, we will not process your refund.

You can download our returns form below:

Download the returns form

Address for all Returns

Incontinence Supermarket - Online Returns

Countrywide House
Springvale Road
Park Springs
South Yorkshire
S72 7BA