Delivery Options

PLEASE NOTE WE WILL BE CLOSED ON MONDAY 24TH DECEMBER 2018 AND WILL RE OPEN ON THURSDAY 27TH DECEMBER 2018

We deliver all over the UK using the following delivery services :

DX	Fedex	Royal Mail

UK Mainland

Other Destinations

Our available delivery methods are as follows:

If your basket contains incontinence products, you won’t be charged VAT on your delivery.

If your delivery address is in UK Mainland, you have the choice between the following delivery options:

For any order value between 0 to £74.99 ex-vat

Economy Delivery (4 to 5 days untracked) (£3.49 ex-vat)

48 Hour Tracked Delivery (£3.99 ex-vat)

24 Hour Tracked Delivery (£5.99 ex-vat)

Premium 24 Hour Fedex Tracked Delivery (£6.49 ex-vat)

When your order value reaches £75 ex-vat or more, your order entitles for our FREE 24 Hour Tracked Service.

If your delivery address is in the Highlands and Northern Ireland your option is the following:

For any order value between 0 to £119.99 ex-vat

2-3 Days Tracked Service (£10.95 ex-vat)

When your order value reaches £120 ex-vat or more, your order entitles for our FREE 2-3 Days Tracked Service.

If your delivery address is in the Scottish Islands, Isle of Man and Isles of Scilly your option is the following:

For any order value between 0 to £149.99 ex-vat

2-3 Days Tracked Service (£29.95 ex-vat)

When your order value reaches £150 ex-vat or more, your order entitles for our FREE 2-3 Days Tracked Service.

If your delivery address is in in the Channel Islands (Jersey and Guernsey) your option is the following:

For any order value between 0 to £149.99 ex-vat

2-3 Days Tracked Service (£35.95 ex-vat)

When your order value reaches £150 ex-vat or more, your order entitles for our FREE 2-3 Days Tracked Service.

 Fast and Discreet Delivery Service

We understand that the nature of incontinence products requires discrete packaging. We can guarantee that your order will always arrive in discreet packaging. If you would like to find out more about the packaging that your products will arrive in, please visit our discreet packaging page.

Reliable Shipping Services

Our shipping services include both Interlink DPD and Royal Mail. Both carriers are known for their reliability and fast service.

Tracking information

When your parcel has been dispatched, you will receive an email with your tracking code. If you would like to track your order, simply type in your tracking code on the carrier’s website.

If you have any enquiry regarding deliveries, please contact our customer service on 01226719092 or by using our contact form.

*Next Day Deliveries: Any orders placed after 2pm Monday to Friday will be processed the following working day.

For example, if you place an order with next day delivery on Monday at 2:01PM, your order will be processed and despatched on Tuesday and will be delivered on Wednesday.

If you place an order with next day delivery on Thursday at 2:01PM, your order will be processed and despatched on Friday and will be delivered on Monday.

Please Note: We are CLOSED on Bank Holidays and weekends.  Your order will be processed on the next working day. Our carriers also do NOT deliver on Bank Holidays.

Please Note: We currently do not ship to the Channel Islands.

RETURNS

Please visit our Returns Page if you wish to return items.