Delivery Options
We deliver all over the UK using the following delivery services :
 |
 |
 |
| DX | Fedex | Royal Mail |
UK Mainland
| Economy Delivery (4 to 5 Days - Untracked) | 48 Hour Tracked Delivery | 24 Hour Tracked Delivery | Premium 24 Hour Fedex (Tracked) | FREE Tracked 24 hour delivery service | |
|
Order Value (ex-vat) |
£0-£74.99 |
£0-£74.99 |
£0-£74.99 |
>=£0 |
>=75 |
|
UK Mainland |
£3.49 ex-vat |
£3.99 ex-vat |
£5.99 ex-vat |
£6.49 ex-vat |
FREE |
Other Destinations
| 2-3 Days Tracked Service | FREE 2-3 Days Tracked Service | 2-3 Days Tracked Service | FREE 2-3 Days Tracked Service | |
|
Order Value (ex-vat) |
£0-£119.99 |
>=£120 |
£0-£149.99 |
>=£150 |
|
Highlands Scotland (ie. IV) |
£10.95 ex-vat |
FREE |
N/A |
N/A |
|
Northern Ireland (BT) |
£10.95 ex-vat |
FREE |
N/A |
N/A |
|
Isle of Man & Isles of Scilly (IM,TR) |
N/A |
N/A |
£29.95 ex-vat |
FREE |
|
Islands of Scotland (ie. HS,KW etc.) |
N/A |
N/A |
£29.95 ex-vat |
FREE |
|
Jersey (JE) |
N/A |
N/A |
£35.95 ex-vat |
FREE |
|
Guernsey (GY,GE) |
N/A |
N/A |
£35.95 ex-vat |
FREE |
Our available delivery methods are as follows:
If your basket contains incontinence products, you won’t be charged VAT on your delivery.
If your delivery address is in UK Mainland, you have the choice between the following delivery options:
For any order value between 0 to £74.99 ex-vat
Economy Delivery (4 to 5 days untracked) (£3.49 ex-vat)
48 Hour Tracked Delivery (£3.99 ex-vat)
24 Hour Tracked Delivery (£5.99 ex-vat)
Premium 24 Hour Fedex Tracked Delivery (£6.49 ex-vat)
When your order value reaches £75 ex-vat or more, your order entitles for our FREE 24 Hour Tracked Service.
If your delivery address is in the Highlands and Northern Ireland your option is the following:
For any order value between 0 to £119.99 ex-vat
2-3 Days Tracked Service (£10.95 ex-vat)
When your order value reaches £120 ex-vat or more, your order entitles for our FREE 2-3 Days Tracked Service.
If your delivery address is in the Scottish Islands, Isle of Man and Isles of Scilly your option is the following:
For any order value between 0 to £149.99 ex-vat
2-3 Days Tracked Service (£29.95 ex-vat)
When your order value reaches £150 ex-vat or more, your order entitles for our FREE 2-3 Days Tracked Service.
If your delivery address is in in the Channel Islands (Jersey and Guernsey) your option is the following:
For any order value between 0 to £149.99 ex-vat
2-3 Days Tracked Service (£35.95 ex-vat)
When your order value reaches £150 ex-vat or more, your order entitles for our FREE 2-3 Days Tracked Service.
Fast and Discreet Delivery Service
We understand that the nature of incontinence products requires discrete packaging. We can guarantee that your order will always arrive in discreet packaging. If you would like to find out more about the packaging that your products will arrive in, please visit our discreet packaging page.
Reliable Shipping Services
Our shipping services include both Interlink DPD and Royal Mail. Both carriers are known for their reliability and fast service.
Tracking information
When your parcel has been dispatched, you will receive an email with your tracking code. If you would like to track your order, simply type in your tracking code on the carrier’s website.
If you have any enquiry regarding deliveries, please contact our customer service on 01226719092 or by using our contact form.
*Next Day Deliveries: Any Next Day deliveries made after 2:00pm on a Thursday will not arrive until the following Monday.
Please Note: We are CLOSED on Bank Holidays and your order will be processed on the next working day. Our carriers also do NOT deliver on Bank Holidays.
Please Note: We currently do not ship to the Channel Islands.
